Labtraca Privacy Policy

Effective Date: August 1st, 2024

Labtraca is dedicated to maintaining the privacy and security of the information entrusted to it by users. This Privacy Policy explains the practices regarding the collection, use, disclosure, and protection of personal data when users interact with Labtraca's services.

1. Information Collected

Labtraca collects various types of information to deliver and improve its services:

• Personal Information: Information that identifies or could be used to identify a user, such as names, addresses, email addresses, phone numbers, and payment details. This information is collected when users register on the Labtraca platform, request laboratory tests, or communicate with Labtraca.
• Health Information: As a medical laboratory technology company, Labtraca collects sensitive health-related data necessary to perform the requested laboratory tests. This may include details about a user’s medical history, health conditions, and test results.
• Location Data: Labtraca’s app may collect or access real-time location data from users' mobile devices. This data enables Labtraca to connect users with the nearest available phlebotomist and ensure efficient sample collection. Users can control location data sharing through their device settings.
• Usage Data: Labtraca collects information about how users interact with its platform. This may include IP addresses, device types, operating systems, browser types, and access times. This information helps Labtraca understand usage patterns and improve service delivery.

2. Use of Information

The information collected by Labtraca is utilised for several key purposes:

• Service Provision: Personal, health, and location data are used to process laboratory test orders, perform necessary analyses, deliver test results, and coordinate at-home sample collections. This information ensures that users receive accurate and timely services.
• Service Improvement: Labtraca uses collected data to enhance and refine its offerings. Insights gained from usage data help develop new features, optimize user experiences, and troubleshoot issues within the platform.
• Communication: Contact information may be used to send users notifications, updates, newsletters, and other communications related to Labtraca’s services. Users can opt out of non-essential communications at any time by adjusting their communication preferences.
• Compliance and Legal Obligations: Labtraca may use personal data to comply with applicable laws, regulations, and legal obligations. This may include responding to lawful requests from government authorities or other legal entities.

3. Sharing and Disclosure of Information

Labtraca is committed to safeguarding user data and only shares information under specific circumstances:

• With Service Providers: Labtraca may share information with trusted third-party service providers who assist in delivering its services. These providers include laboratory partners, payment processors, and phlebotomists. All service providers are contractually obligated to protect the confidentiality and security of user information and to use it only for the purposes specified by Labtraca.
• For Legal Compliance: Information may be disclosed if required by law or in response to valid legal processes, such as subpoenas, court orders, or government investigations.
• In Business Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of Labtraca’s assets, user information may be transferred to the new entity. Labtraca will notify users of any such changes in ownership or control of their personal data.

4. Data Security

Labtraca takes the security of user information seriously and implements industry-standard measures to protect it. These measures include data encryption, secure access controls, and regular security audits. While Labtraca strives to protect personal data, no system can guarantee complete security, and users are encouraged to take precautions to protect their information.

5. Data Retention

Labtraca retains personal and health information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed, it will be securely deleted or anonymized.

6. User Rights

Users have rights concerning their personal data and how it is processed:

• Access and Correction: Users can request access to the personal information Labtraca holds about them and request corrections if the information is inaccurate or incomplete.
• Data Deletion: Users may request the deletion of their personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Data Portability: Users can request a copy of their personal data in a structured, commonly used, and machine-readable format.
• Objection to Processing: Users may object to the processing of their data for specific purposes, such as direct marketing.

To exercise these rights, users can contact Labtraca using the contact details provided below. Labtraca will respond to such requests in accordance with applicable data protection laws.

7. Location Data and User Control

The collection of location data by the Labtraca app is vital for the efficient delivery of its services, particularly for coordinating at-home sample collections. Users have control over whether and how location data is shared. Most mobile devices allow users to disable location services or manage how and when location data is shared with specific applications. Users are encouraged to review their device settings to manage their preferences.

8. Changes to This Privacy Policy

Labtraca reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on the Labtraca platform, and users will be notified of significant changes. The "Effective Date" at the top of this document will be updated to reflect the date of the most recent changes. Continued use of Labtraca’s services after any changes to this Privacy Policy constitutes acceptance of the revised terms.

9. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal data, users can contact Labtraca through the following channels:

• Email: info@labtraca.com
• Phone: +2348062895692
• Address: Abuja, Nigeria

Labtraca is committed to addressing user concerns promptly and transparently, in line with its dedication to privacy and data protection.